Last Updated: 29 July 26

At SPG Printing, customer satisfaction is our priority. As all printing products are customised according to your requirements, please read our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

  • Orders can be cancelled only before the design approval and printing process begins.
  • Once the design has been approved or printing has started, the order cannot be cancelled.
  • Customised and personalised products are non-cancellable after production has commenced.

Refund Policy

Refunds are provided only in the following situations:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The printed product has manufacturing defects caused by our production process.
  • The order cannot be fulfilled due to reasons from our side.

Refunds will not be provided for:

  • Design or content errors approved by the customer.
  • Incorrect information, spelling, images, or artwork submitted by the customer.
  • Colour variations within standard printing industry tolerances.
  • Change of mind after printing has started.
  • Minor variations in paper texture, finishing, or colour due to screen-to-print differences.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery by providing:

  • Your Order Number
  • Clear photographs of the product
  • A brief description of the issue

Our team will review the request and, if approved, arrange a replacement or refund.

Refund Process

Once your refund request is approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Replacement Policy

If the issue is verified to be caused by our production or shipping process, we may provide:

  • A free reprint, or
  • A replacement product, or
  • A full or partial refund, depending on the situation.

Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

SPG Printing
Email: spgprintpoint@gmail.com
Phone: +91 9251750095
Website: www.spgprintpoint.com